Delivery & Postage
We hate waiting for stuff, especially when we buy tea online, so our aim is to get your order out to you as soon as possible. Generally we have most orders dispatched, Monday to Friday, within 24 hours though often on the same day.
On UK orders we've tried to keep our postage costs as low and as simple as possible and so offer a single flat rate on all purchase made via our online tea shop:
• On orders under £35.00 UK postage & packaging costs £2.95
• On orders over £35.00 UK postage & packaging is free
The majority of UK orders are sent using Royal Mail's First Class delivery service. We guarantee that where we have teas in stock all orders will be dispatched within 72 hours - save for at weekends and public holidays - otherwise we will refund you your postage.
- We charge a flat rate surcharge for international airmail delivery to Europe and The Rest Of The World.
However, we do not profit from postage and you will never pay more than we pay. Should we pay less than the surcharge you have paid (by £0.50p or more) we will refund you the difference.
Our European Surcharge is £5.95.
Our Worldwide Surcharge is £7.95.
In our experience it takes around: 2 to 5 days for tea to be delivered to mainland Europe; around 5 to 20 days for tea to be delivered to North America; and 4 to 10 days to reach Australia.*
*Loose leaf tea is an organic material that looks a bit like drugs so it does tend to get held up and checked by customs. They rarely open deliveries but in our experience tea takes a little longer to receive than other items sent via airmail.
- At driftwood tea we love whole leaf teas. Knowing how upsetting it is to buy tea online and then receive bags of crushed leaves through the post we decided to do everything possible to ensure our delicate loose leaf teas aren't turned into dust and fannings while making their way to you.
Every order placed at our online tea shop is sent in one of our crush proof cardboard tea boxes made from 90% recycled cardboard. Environmentally friendly these boxes provide effective protection for delicate loose leaf teas as they make their way through an unforgiving postal system.
Where packing is necessary we use shredded paper instead of foam peanuts or plastic bubble wrap. Sure it's not so fun to pop but it's every bit as effective and 100% recyclable. At every stage we've tried to lessen our environmental impact. We even use a special coated paper parcel tape that can be recycled too.
Not only is our tea box practical and sustainable, but it's pretty stylish too, making it a perfect tea gift. If you are planning on giving some driftwood tea away, and wish to give it in this stylish box, just let us know. We'll happily send your tea box wrapped in brown parcel paper with no stamps or address stickers attached to the tea box itself.
We also know that loose leaf tea, like fine wine or artisan cheese, is a living product that rapidly changes once exposed to heat and air. For some teas, careful exposure to these elements can improve their flavour - think aged pu'ers and oolongs - yet with most it simply robs the finished leaves of the flavour and vibrance that the Tea Master had so carefully worked to develop.
To protect our loose leaf tea from such changes, and to ensure the contents remain as fresh and vibrant as possible, all of our teas are packed in specially selected heavy duty black foil pouches. These bags are air tight and resealable, thus lessening your tea's exposure to damaging external elements. In our book this is definitely a good thing.